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Password Help and Reset

Reset your Password

Password Requirements

District users shall create/select passwords according to the following general guidelines.

Password Minimum Length: a password must be no fewer than twelve (12) characters.

The password does not require uppercase and lowercase letters, numbers, or special characters but we strongly recommend your password uses strong password characteristics.

Strong Passwords: strong passwords have the following characteristics:

  • Contain a combination of uppercase and lowercase characters; (e.g., a-z, A-Z)
  • Are structured as a passphrase (e.g., the phrase might be, “MyFirstCarWasADatsun” or “My_First_Car_Was_A_Datsun”
  • Are not based on personal information (e.g., names of family, birth dates, etc.);
  • Can contain digits and punctuation characters (e.g., 0-9, !@#$%^&*()_+|~-=\{}[]:”;’<>?,/);

Password History: the reuse or recycling of previously used passwords is prohibited. Some District systems are configured to maintain user password history to prevent this practice.

 

Who are you?

The first step to resetting your password is to prove your identity. You will need your User ID and email suffix (domain). Then you will complete a CAPTCHA check to prove you are human.

Step 1 User ID

Students

studentID@my.scccd.edu

Your User ID is your 7-digit student ID number and @my.scccd.edu.  

Example for Student ID: 0999999

User ID: 0999999@my.scccd.edu

Fresno Employees

loginID@fresnocitycollege.edu

Your User ID is your login ID number and @fresnocitycollege.edu.  

Example for Login ID: zz999

User ID: zz999@fresnocitycollege.edu

Clovis Employees

loginID@cloviscollege.edu

Your User ID is your login ID number and @cloviscollege.edu.  

Example for Login ID: zz999

User ID: zz999@cloviscollege.edu

Reedley Employees

loginID@reedleycollege.edu

Your User ID is your login ID number and @reedleycollege.edu.  

Example for Login ID: zz999

User ID: zz999@reedleycollege.edu

District Employees

loginID@scccd.edu

Your User ID is your login ID number and @scccd.edu.  

Example for Login ID: zz999

User ID: zz999@scccd.edu

Madera and Oakhurst Employees

loginID@scccd.edu

Your User ID is your login ID number and @scccd.edu.  

Example for Login ID: zz999

User ID: zz999@scccd.edu

Get back into your account: Why are you having trouble?

Step 2: Get back into your account

Select the first option if you forgot your password, and you will be provided options to reset your password by using information (email or phone number) you provided in MyPortal.  If you have not provided additional contact information, then you will need to contact the Help Desk between the hours of 8:00 am - 5:00 pm.

Help for Students

Help for Faculty & Staff

Select the second option if you know your password, but you tried incorrect options too many times.  Your account is now locked and you need to unlock it. The steps to unlock your account are nearly the same as to reset your password.

Forgot password: Verification Step 1

The email or phone number used to send the verification code is determined by the information you provided in MyPortal in the Communication Settings.  If using the text or call option, you will need to enter the phone number you supplied in the Communication Settings.  See hint to know which number.

  • Email: An email with a verification code will be sent.
  • Text: A text with a verification code will be sent. 
  • Call: An automated voice call will provide the verification code.

verify through text

 

Enter the verification code that was sent to you either by email, text or call.

 

Step 4 verification code entry

Choose a new password

enter new password

Enter your new password.  Then enter it a second time to confirm you entered it correctly.

Password Requirements

District users shall create/select passwords according to the following general guidelines.

Password Minimum Length: a password must be no fewer than twelve (12) characters.

The password does not require uppercase and lowercase letters, numbers, or special characters but we strongly recommend your password uses strong password characteristics.

Strong Passwords: strong passwords have the following characteristics:

  • Contain a combination of uppercase and lowercase characters; (e.g., a-z, A-Z)
  • Are structured as a passphrase (e.g., the phrase might be, “MyFirstCarWasADatsun” or “My_First_Car_Was_A_Datsun”
  • Are not based on personal information (e.g., names of family, birth dates, etc.);
  • Can contain digits and punctuation characters (e.g., 0-9, !@#$%^&*()_+|~-=\{}[]:”;’<>?,/);

Password History: the reuse or recycling of previously used passwords is prohibited. Some District systems are configured to maintain user password history to prevent this practice.

Success

Your password is now reset.  You can return and use your new password to access MyPortal, email, Canvas, and other tools.

 

Your password has been reset

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